Physically deleted by the hosting

The question was asked: 49 years 10 months ago   views: 12
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Good time of day. Today I go on a certain website and see the following This domain is registered in interests of the client.

Went to the billing panel of the host and see that I ordered hosting does not physically exist. Lost works 3 months of the project.

At the post office kept a bunch of messages on the service order, extend, etc.

Anyone encountered this before? What I to take action on the incident, etc.

I want to hear your tips and stuff.

UPD

Admins are already solving this problem. Soon the account will be restored. We apologize for the inconvenience.

Forward)

There are magic words: "backup", "dump", "test server" and "SVN"... Uttering them regularly never complain for the loss :) - 20-02-2013 в 12:33:43
It's all good, but in the documents of the host eloquently written - 3.1.6. The contractor has no right to interfere in the activities of the Customer concerning his work within the provided Services, except in cases stipulated by the legislation of Ukraine. - 20-02-2013 в 12:41:11
Who is the hoster? Let the country know its heroes. - 20-02-2013 в 12:43:27
With the magic word git and service bitbucket.org you receive a free opportunity to keep a copy of all revisions of the source code of the website, which is also good. -
20-02-2013 в 12:44:18

Answers   2

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well, if there is evidence in the mail, write and call them!

If you go back down, feel free to sue, print materials with the mail - then they sing a different song.

//upd

First, call the support if the support you mildly send, ask the senior support, if it is the same tight, then if hoster in your town safely go to them! We come back to him, in the hands of you should already be on paper in 2 copies stating what happened and what you want to figure it out! one they take on the second bet receipt number and print, and the name of the one who made the statement. in the course of time they have to answer you.

Can print out your confirmation letters with email, and the email header is from someone sent up to IP.

I think they will solve the problem quickly, otherwise 1 review in the net Oh how can have a detrimental effect on all hoster!

@Palmervan if there is evidence in the mail, feel free to talk to them on a higher tone than usual. Do not impose on them what you right and say it. If they are not stupid to go to that meeting and all will do if a blunt -court and they become dumber.

//upd

physically remove it anyway problematic in terms of backups. i.e. here matter what, if missing data is only you - then it smells like kerosene, if 100 customers is the same then there is trouble universal scale - but also falls under the violation by the host. And if only your account - then the question will arise it that these hands have eradicated the ACC + all the info and dumps, which is another +1 to your karma and win a case in court.

Answered: 20-02-2013 в 12:39:37
I would only add that a similar problem was found on my colleague. Hoster broke down not long when the thing smelled by the court. In the end, compensation 1500 greens and five years free host. BUT backups and dumps of the site, it is natural were all saved )) So the moral is: @klopp right about the backup storage, but to fuck with unscrupulous hosting - a Holy cause. - 20-02-2013 в 12:46:36
While am corresponding with them a bit difficult to answer. Now go with the lawyer at work poblano more! - 20-02-2013 в 12:48:02
Yes, because there is a violation by the host, money but you can fuck a lot, believe me. Such was the case with St. Petersburg hosting one and I have. Killed 4 website, and 3 months of their failure(trial), and as a result a lot of money is left in the tube from one of the clients. and there the amount was not 1.5 K greens \+ blockage of traffic to the site. It's a nice amount of money. - 20-02-2013 в 12:50:36
@Shrek, and how do 3 months? In the presence of the backup site takes place within a day or two (given the fuss with registration on another hosting and prozhivanie DNS). Months, even weeks - it's hard to try it :) - 20-02-2013 в 12:54:09
@klopp written by the same (trial) since all backups were the host and before the end of the proceedings could not be transferred. because originally they were not, as if they vanished, then found after the first few hearings, etc. -
20-02-2013 в 12:57:27
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We need to sit down on the ears of the host and ride him on the brain. Most likely, something flew at them. And, if you are lucky, there will be backups and restore everything.

Answered: 20-02-2013 в 12:47:00
Not here, not on the ears to drip and to provide data from the email and if not will restore - a court case that will be won! - 20-02-2013 в 12:48:26